Tabby
Support
A receipt that won't scan, a code that won't join, a total that looks wrong — tell us and we'll sort it out.
Email support
Describe what happened and we'll get back to you, usually within a couple of business days. A real person reads every message.
It helps enormously if you include:
- The phone you're using and its iOS or Android version
- The four-letter code of the tab, if it's about one tab in particular
- What you were doing at the moment it went wrong — scanning, joining, claiming, locking or settling
- A screenshot, if you have one
Things worth trying first
- A receipt came back wrong or empty. Every line, price, tax and tip is editable on the review screen before you share the tab — and you can type a receipt in by hand if the paper is too far gone. Flat light and all four corners in frame make the biggest difference.
- A code won't work. Codes belong to tabs that are still open, and are freed once a tab settles. Check the tab hasn't already been settled or deleted, then have the person read it out again.
- A total looks wrong. Tax and tip are split in proportion to what each person claimed, not evenly — so two people on the same tab rarely pay the same share. The settle screen breaks down exactly where a number came from.
- Nudges aren't arriving. Tabby only asks for notification permission after your first tab settles. If you declined it, turn notifications back on for Tabby in your phone's settings.
The FAQ covers the rest. For anything about your data, see the Privacy Policy or the data deletion page.